Responsible Gaming at vc111

How Deposit Limits Work

Deposit limits are one of the most practical tools available at vc111 for managing your gambling spend. You can set a maximum amount you are willing to deposit over a given time period — daily (resets at midnight BST), weekly (resets Monday), or monthly (resets on the 1st). Once you reach your limit, further deposits will be declined until the limit period resets. You can set limits via your account settings at any time, free of charge.

• Reducing a deposit limit takes effect immediately — there is no waiting period when lowering your limit.
• Increasing a deposit limit is subject to a mandatory 72-hour cooling-off period before it comes into effect.
• Deposit limits apply to all payment methods including bKash, Nagad, Rocket, Upay, and internet banking.
• vc111 will never encourage you to increase your deposit limit. Promotional communications respect your current limit settings.

Taking a Time-Out

A time-out is a short-term voluntary break from gambling that pauses access to all gaming and betting features on the vc111 platform. Time-outs are available in the following durations and can be requested instantly via customer support or account settings:

• 24-hour time-out: Suitable for players who feel they need a short cooling-off period after a losing run or a session that felt out of control.
• 1-week to 6-week time-out: Suitable for players who want to step back from gambling for a meaningful period without permanently closing their account.
• During any time-out, your account balance is fully preserved and available upon reactivation. Promotional communications are suspended during a time-out at your request.

Self-Exclusion: A Serious Commitment

Self-exclusion is a longer-term measure designed for players who recognise that their gambling has become a problem and want to prevent themselves from accessing the Platform for an extended period. vc111 takes self-exclusion requests extremely seriously. To request self-exclusion, follow these steps:

1. Contact vc111 customer support via live chat on the Platform or by emailing [email protected]. State clearly that you are requesting self-exclusion and specify the duration you require.
2. Our support team will verify your identity and confirm the exclusion period. Available durations are 6 months, 1 year, 2 years, 3 years, and 5 years.
3. Your account will be closed within 24 hours of the confirmed request. Any real-money balance will be returned to your last-used payment method within 5 business days.
4. You will be removed from all marketing communications for the duration of the exclusion. vc111 will not contact you with promotional offers during this period.

Signs That Gambling May Be Becoming a Problem

It is not always easy to recognise when gambling has shifted from entertainment to a problem. vc111 encourages all players to periodically review the following warning signs and to take action early if any of them apply to their situation:

• Gambling with money you cannot afford to lose — using funds set aside for rent, groceries, family obligations, or emergency savings.
• Chasing losses — continuing to gamble in an attempt to win back money you have already lost, often leading to larger losses.
• Hiding gambling activity from family or friends, or feeling the need to be secretive about how much time or money you spend on gaming.
• Gambling interfering with work, study, family responsibilities, or social relationships in Bangladesh or abroad.
• Feeling restless, irritable, or anxious when not gambling, or gambling as a way to escape stress, anxiety, or personal problems.
• Borrowing money to gamble, or failing to repay gambling-related debts on time.

If two or more of these signs apply to you or to someone you know, please do not wait. Contact vc111 support now, or reach out to a trusted person in your life. Help is available and recovery is possible. You are not alone.

Protecting Minors from Gambling

vc111 operates a strict 21+ age policy and employs multiple verification layers to prevent underage access. During registration, all players must confirm that they are 21 years of age or older. Account verification procedures require identity documentation to support this confirmation. Any account found to belong to a person under 21 will be immediately and permanently closed, and all balances forfeited.

If you share a device with children or younger family members, we strongly recommend using your device's parental control features or a dedicated PIN lock on your vc111 account to prevent unauthorised access. vc111 also recommends that parents and guardians use internet filtering software to block access to online gambling sites where minors may be present.

Tips for Playing Responsibly

Most players enjoy gambling without any issues when they approach it with the right mindset. The following practical tips can help you keep your vc111 experience positive and within healthy boundaries:

• Set a budget before you play and stick to it regardless of results. Decide in advance the maximum you are willing to lose in a session and treat it as an entertainment cost, not an investment.
• Never chase losses. Trying to win back money you have lost by increasing your bets is one of the most common paths to a serious gambling problem. Accept losses as part of the game and stop when your session budget is reached.
• Set time limits for your sessions. Use the reality check feature to get reminders during play. Step away at the scheduled time even if you are winning — good sessions can reverse quickly.
• Gambling while stressed, upset, tired, or under the influence of alcohol makes it significantly harder to make rational decisions. Play when you are in a calm, clear-headed state of mind.
• Keep gambling in perspective. Winning is not guaranteed — the house edge and RNG ensure unpredictable outcomes. Treat any winnings as a bonus, not expected income.
• Balance gambling with other hobbies and social activities. If gambling is the only leisure activity you engage in, that imbalance itself can be a warning sign worth paying attention to.